Refund policy

At Pawlyn, your satisfaction is our priority. If something isn't right with your order, we'll do everything we can to make it right. RETURN WINDOW We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging where applicable. HOW TO RETURN 1. Email us at pawlynpet@gmail.com with your order number and reason for return. 2. We'll send you return instructions within 1–2 business days. 3. Ship the item back using a trackable method. 4. Once we receive and inspect the item, we'll process your refund within 5–7 business days. REFUNDS Approved refunds are issued to your original payment method. Please allow up to 10 business days for the refund to appear depending on your bank. NON-RETURNABLE ITEMS • Consumable products (treats, supplements) that have been opened • Items marked as final sale • Products returned after 30 days DAMAGED OR INCORRECT ITEMS If your item arrives damaged or you received the wrong product, please contact us at pawlynpet@gmail.com within 7 days of delivery with a photo and we'll send a replacement or full refund at no cost to you. Questions? Email pawlynpet@gmail.com — we're here to help.